Frequently Asked Questions

Here are some of the most common questions we receive from our clients.

We are always happy to help our clients and answer their questions on various topics. Below we have included some of the most common questions we encounter when engaging with our customers. If you have a question that is not listed below or would just like to talk about your stone surface project related needs, feel free to reach out to our friendly staff today! Thank you for your interest in Tanza!

Q:What do I need to provide to get a quote? What does your quoting process look like?

A: In order for us to develop a proper quote with pricing we would need to understand the project specifications such as the type of stone desired, the square footage of the projects, color selections, location of the installation and any other items you would like to discuss. From that point, we can develop a quote/estimate and a timeline for the project.

Q:From the day we begin the process, how long does it take to complete the project?

A: Project timeline depends on how much stone is being fabricated/installed, the client’s timeline, our fabrication volume, and the phase of construction or remodel the project is in. We work diligently to meet each client’s unique criteria and deadlines.

Q:Do you have sinks? Install them?

A: Yes, and Yes! Call us today to hear more about our great selection of sinks.

Q:Do you offer post installation granite care products?

A: Absolutely, we have developed a safe and effective product for stone care that we provide to all of our clients at an excellent price.

Q:What forms of payment do you accept?

A: We accept checks, cash, money orders, bank wire transfers and all major credit cards as a convenience for our valued customers.

Q:What do you do about overhang?

A: Overhang is done to industry standards and designed in such a way that does not put excess pressure on the installed stone surface to ensure long term sustainability.

Q: Do my countertops need seams?

A: We employ a robust set of technological tools and AutoCAD software systems that map out your project in a fashion that minimized and disguises seams as much as the stone slab will allow.  There are many rivers and movements in many stones and its very important to position them in a way that creates a look you can be proud of and that meets your design requirements.

Q:How much do stone countertops weigh?

A: Granite can be anywhere between 12 lbs. to 18+ pounds per square foot and it really depends on the square footage of your countertop. Once we gain an understanding of your project specification we would be happy to discuss the specific weight associated with your stone countertops.

Q:Will my base cabinet support the weight of the stone surface?

A: Yes, we will ensure that your project is structurally sound and is able to support the weight it will be supporting.

Q:How thick are your countertops?

A: It really depends on what selections you make. We offer everything from 2CM, 3CM, and 4CM-6CM+.

Q:How is your measurement and templating process?

A: We utilize laser measuring and templating technology to ensure we get precise measurement for each project we service. From there we use AutoCAD software to electronically layout the stone slab and then fabricate according to that criteria.

Q:Should granite be sealed?

A: It is always best to take care of your granite investment. However, it is strictly up to the client. We would be happy to review in greater detail with you if desired.

Q:What types of edge profiles do you offer?

A: If you refer to our products page here on our website we offer a comprehensive selection of edge profiles to choose from.

Q: What types of stone finishes do you offer?

A: We offer a honed, a polished, and a leathered finish. Please refer to our products page for pictures and examples.

Q: How large is your selection?

A: We have an enormous selection of different colors and types of engineered and natural stone. We have excellent relationships with some of the nation’s top distributors as well as some of the most respected quarries around the world. We can deliver, install and fabricate anything you desire.

Q:Do you carry exotics?

A: Yes, please reach out to use to discuss different types of exotics and their availability.

Q:What are your service areas?

A: We service the entire state of Texas, areas of Florida, and the Carolinas. If you are needing assistance with a project and are interested in working with Tanza feel free to reach out to use so that we can work with you on servicing your location.

Q:Will you assist with design, color and slab selection?

A: Yes, we always assist our valued clients with anything they need. At Tanza we view our clients and employees as family and we provide a level of service that is unmatched anywhere in this country.